Sprint Says 1,200 Customers Aren’t Worth the Trouble

A Jacksonville, FL news site is reporting that they are cancelling the contracts and accounts of over 1,000 annoying customers this month. That’s right: annoying customers.

I have to agree with their decision.

The News4Jax.com article states that the clients involved in the dump call 40-50 times per month making complaints and “unreasonable requests.” There is a line to how much time a company can spend on one person, especially if nothing productive ever happens during that time.

Several things happen with activity like this:

  • Customer service call wait times increase.
  • Customer service staff are more likely to burn out or non-service good clients.
  • Service prices will possibly rise.
  • The true wishes of the masses are overshadowed by the few.

If the customers and the provider are not happy with the situation, then I think it is right for the provider to discontinue their relationship with such problem-makers. It is obviously not something you do on the the drop of the hat because customers are the only source of income a service provider has, but some customers aren’t worth the trouble.

That’s my take on it, how do you feel about Sprint’s move?

  • http://jennw2ns.blogspot.com Jenn

    That’s intense. Wish we could do that at Starbucks. It’s dismaying when all the really cool customers have to wait and get in bad moods, too, just because someone else is chronically irritating.

  • http://jennw2ns.blogspot.com Jenn

    That’s intense. Wish we could do that at Starbucks. It’s dismaying when all the really cool customers have to wait and get in bad moods, too, just because someone else is chronically irritating.

  • Charis

    So THIS is how I can get out of my Sprint contract without having to pay my penalty fee! Call 40 times a month!

  • Charis

    So THIS is how I can get out of my Sprint contract without having to pay my penalty fee! Call 40 times a month!

  • http://www.perfectlypetersen.com Perfectly Me

    Treating customers that way would be fun, but as it turns out, they may have been right in pestering them so much. I’ve been looking at how badly they handle customer service and it seems that they brought on that call volume upon themselves.

    My grandparents said a bunch of people where they live are getting cancelled, but they kept calling because of dropped calls all the time.

    Here is another perspective:
    http://www.successful-blog.com/1/how-sprint-pushes-customers-out-the-door/

  • http://www.perfectlypetersen.com Perfectly Me

    Treating customers that way would be fun, but as it turns out, they may have been right in pestering them so much. I’ve been looking at how badly they handle customer service and it seems that they brought on that call volume upon themselves.

    My grandparents said a bunch of people where they live are getting cancelled, but they kept calling because of dropped calls all the time.

    Here is another perspective:
    http://www.successful-blog.com/1/how-sprint-pushes-customers-out-the-door/