A Jacksonville, FL news site is reporting that they are cancelling the contracts and accounts of over 1,000 annoying customers this month. That’s right: annoying customers.
I have to agree with their decision.
The News4Jax.com article states that the clients involved in the dump call 40-50 times per month making complaints and “unreasonable requests.” There is a line to how much time a company can spend on one person, especially if nothing productive ever happens during that time.
Several things happen with activity like this:
- Customer service call wait times increase.
- Customer service staff are more likely to burn out or non-service good clients.
- Service prices will possibly rise.
- The true wishes of the masses are overshadowed by the few.
If the customers and the provider are not happy with the situation, then I think it is right for the provider to discontinue their relationship with such problem-makers. It is obviously not something you do on the the drop of the hat because customers are the only source of income a service provider has, but some customers aren’t worth the trouble.
That’s my take on it, how do you feel about Sprint’s move?