I’ve been out of the clutches of Corporate America for 45 days now, and I’m simply loving it! Sure, I put in some long hours from time to time, but it’s because I am passionate about what we’re doing and have a vested interest in the success of the company. In the big cubicle farm, you don’t get jack if you bust your butt for a week to get something done on time, but it’s not like that when there are only five of you.
So far, I’ve fielded over 1,600 e-mails since Labor Day and posted 1,000 replies on the support forum since March, and it’s making a huge impact in customer opinion and even our bottom line by creating life-long iThemes fans based on our customer service alone. Now that our themes are catching up with the support we offer, the sky is the limit for our next couple of projects.