Switching Back to Brighthouse from FiOS

Today is a big day for the Petersen household, as silly as the reason is: getting Brighthouse back. When we bought our townhome last May, I called to get our service moved to the new address, and they told me that the address was marked as a “non-serviceable address” and that we couldn’t get Brighthouse because cable is included in our Homeowners’ Association fees through Century Communication. We were pretty sad, but we made the switch to FiOS to get digital cable and a faster Internet connection than Century offered.

After a big installation fee for adding 2 more outlets that involved adding a contuit to the outside of our brand new building, we had a bill roughly $90 more per month and we were NOT happy about that at all. To make matters worse for them, when we signed up for service, we were told that we got a month free after 90 days. After calling several times to get that free month, we finally had a phone person tell us to go to such and such website to sign up for their referral program! We’d already been customers for over 6 months and it didn’t look like we were ever going to see that money at this point.

Last week I called Brighthouse because we’d seen so many service vans in the neighborhood, something was amiss about the information we’d received earlier. Apparently, all they have to do is “unmark” our address to be serviceable. On top of that, I almost fell over when he quoted me a price about $40 less than we were paying when we were in the apartment and learned that we get a “discount” for the price we’re already paying to the HOA for basic cable, so it’s like a credit. Basically, we’re going from $200/mo for triple-pack service to $120, which is an incredible savings “in these tough economic times” (that’s just for you, @Jordan Raynor!).

I just hope it goes smoothly, but we’ll know at 4pm, because that’s when the technician is coming. Yes, same day service.

  • http://www.gravelbaygazette.com Jerry

    So, how did it go?

  • http://www.gravelbaygazette.com Jerry

    So, how did it go?

  • http://www.perfectlypetersen.com Jesse Petersen

    Smooth as butter. We got everything but wireless going because I need to dig my router out of my geek box on a garage shelf. I just hope the adapter is with it. When the phone switches over on the 14th, we’ll have caller ID on the TV screen!

  • http://www.perfectlypetersen.com Jesse Petersen

    Smooth as butter. We got everything but wireless going because I need to dig my router out of my geek box on a garage shelf. I just hope the adapter is with it. When the phone switches over on the 14th, we’ll have caller ID on the TV screen!

  • Chris Berry

    Glad to hear everything went well, enjoy the service. Caller ID on the PC is coming soon!

  • Chris Berry

    Glad to hear everything went well, enjoy the service. Caller ID on the PC is coming soon!

  • http://www.perfectlypetersen.com Jesse Petersen

    Sweet! I just love getting responses from my consumer experiences. NewEgg, Publix, Brighthouse… you’re on the ball guys.

  • http://www.perfectlypetersen.com Jesse Petersen

    Sweet! I just love getting responses from my consumer experiences. NewEgg, Publix, Brighthouse… you’re on the ball guys.

  • http://www.perfectlypetersen.com Jesse Petersen

    Wow – searching for “brighthouse fios” with Google, this is #7 already. I guess it didn’t take much digging to find.

  • http://www.perfectlypetersen.com Jesse Petersen

    Wow – searching for “brighthouse fios” with Google, this is #7 already. I guess it didn’t take much digging to find.

  • http://www.yolospat.com Jen

    So what speed were you getting with brighthouse compared to verizon fios?

    • http://www.perfectlypetersen.com Jesse Petersen

      We were with FiOS and it would frequently time out, stop video playback, and never actually open a website. It was infuriating since we had a 10MB package. Brighthouse is the 7MB pipe and we get that and I have no problem playing the same HD YouTube video on the Wi-Fi and the desktop at the same time with WoW connected in the background. That and RoadRunner actually connects me to the Internet in 1 second after I’m logged in rather than hitting Refresh a dozen or more times before it regains an IP address.

      Tack on the 5GHz Wireless “N” router I got Wednesday, I’m snug as a bug in a rug anywhere on our 2 stories and the lanai.

  • http://www.yolospat.com Jen

    So what speed were you getting with brighthouse compared to verizon fios?

    • http://www.perfectlypetersen.com Jesse Petersen

      We were with FiOS and it would frequently time out, stop video playback, and never actually open a website. It was infuriating since we had a 10MB package. Brighthouse is the 7MB pipe and we get that and I have no problem playing the same HD YouTube video on the Wi-Fi and the desktop at the same time with WoW connected in the background. That and RoadRunner actually connects me to the Internet in 1 second after I’m logged in rather than hitting Refresh a dozen or more times before it regains an IP address.

      Tack on the 5GHz Wireless “N” router I got Wednesday, I’m snug as a bug in a rug anywhere on our 2 stories and the lanai.

  • http://www.perfectlypetersen.com Jesse Petersen

    Oh, hey! My Twitter field for comments IS working! Thanks for filing that out, Jen.

  • http://www.perfectlypetersen.com Jesse Petersen

    Oh, hey! My Twitter field for comments IS working! Thanks for filing that out, Jen.

  • http://www.yolospat.com Jen

    No problem 🙂

  • http://www.yolospat.com Jen

    No problem 🙂

  • Brandon Kline

    Hi. I realize that this Article is 2-Weeks Old. However, I was just interested in reading on Bright House. I myself am using Verizon currently, and I am switching to Bright House. Your Article helped me be more confident =). So, I just wanted to extend you a Thank You.

  • Brandon Kline

    Hi. I realize that this Article is 2-Weeks Old. However, I was just interested in reading on Bright House. I myself am using Verizon currently, and I am switching to Bright House. Your Article helped me be more confident =). So, I just wanted to extend you a Thank You.

  • Santita

    I had verizon in the past and so glad to go back to brighthouse, i was so upset that after all connection problems a had with verizon fios they wanted to tell me if i cancel service i had to pay a cancelation fee for a contract i never sign. When i called Brighthouse they gave me a grate deal with all services i need, no installation fees, i free mnth plus a buy out of $200 to cover my Fios cancelation fee. I am so happy with my services now, i also find out Brighthouse have improve tremendously the internet speed, i love the caller id on pc, i love baynews9 wich i missed so bad and Now they going yo have caller ID on PC??? I cant wait for that to happen.

    • http://www.cffatboy.com/ Jesse Petersen

      I wish there was some way to meld the FiOS DVR software and the Brighthouse DVR software. I hate not being able to schedule recordings more than a week in advance again and miss the nice little folders for recorded shows. 🙂

  • Santita

    I had verizon in the past and so glad to go back to brighthouse, i was so upset that after all connection problems a had with verizon fios they wanted to tell me if i cancel service i had to pay a cancelation fee for a contract i never sign. When i called Brighthouse they gave me a grate deal with all services i need, no installation fees, i free mnth plus a buy out of $200 to cover my Fios cancelation fee. I am so happy with my services now, i also find out Brighthouse have improve tremendously the internet speed, i love the caller id on pc, i love baynews9 wich i missed so bad and Now they going yo have caller ID on PC??? I cant wait for that to happen.

    • http://www.perfectlypetersen.com Jesse Petersen

      I wish there was some way to meld the FiOS DVR software and the Brighthouse DVR software. I hate not being able to schedule recordings more than a week in advance again and miss the nice little folders for recorded shows. 🙂