Switching Back to Brighthouse from FiOS

Today is a big day for the Petersen household, as silly as the reason is: getting Brighthouse back. When we bought our townhome last May, I called to get our service moved to the new address, and they told me that the address was marked as a “non-serviceable address” and that we couldn’t get Brighthouse because cable is included in our Homeowners’ Association fees through Century Communication. We were pretty sad, but we made the switch to FiOS to get digital cable and a faster Internet connection than Century offered.

After a big installation fee for adding 2 more outlets that involved adding a contuit to the outside of our brand new building, we had a bill roughly $90 more per month and we were NOT happy about that at all. To make matters worse for them, when we signed up for service, we were told that we got a month free after 90 days. After calling several times to get that free month, we finally had a phone person tell us to go to such and such website to sign up for their referral program! We’d already been customers for over 6 months and it didn’t look like we were ever going to see that money at this point.

Last week I called Brighthouse because we’d seen so many service vans in the neighborhood, something was amiss about the information we’d received earlier. Apparently, all they have to do is “unmark” our address to be serviceable. On top of that, I almost fell over when he quoted me a price about $40 less than we were paying when we were in the apartment and learned that we get a “discount” for the price we’re already paying to the HOA for basic cable, so it’s like a credit. Basically, we’re going from $200/mo for triple-pack service to $120, which is an incredible savings “in these tough economic times” (that’s just for you, @Jordan Raynor!).

I just hope it goes smoothly, but we’ll know at 4pm, because that’s when the technician is coming. Yes, same day service.