JessePetersen.com Is Open for Business

JessePetersen.com - ready for traffic!

JessePetersen.com - ready for traffic!

I’ve been working hard, too hard in some family members’ minds, on my freelance site over the last two weeks. Now that it’s done, I can relax and reap the rewards for a job very well done.

I am in a very unique position at iThemes in that I am the front line of contact with our customers, not just one of the front line. There are only so many things that we offer for support that is included in the price of our premium WordPress themes. We can’t train someone from scratch how to use WordPress or learn enough CSS and HTML code to change their site. We offer answers to specific questions, but projects need to be directed elsewhere.

For the last couple of months, I have been directing them my way for some literal moonlighting. I typically start my second work day around 9-10pm and work until midnight on projects. It’s great money, creates networking contacts, and makes iThemes to be an all-around solution, even if one has to pay for certain services.

It became rather tedious, though, to reply to someone that they can contact a moderator or myself for services and write a long e-mail about my services and fees and hope they e-mailed me back on my personal e-mail. Since I’d been holding on to JessePetersen.com for about 15 months waiting to finally develop some content, I decided to make it about promoting me and what I do rather than me forcing myself into writing or producing material. Now I can simply refer people to my namesake domain (I sure hope they spell both names right later) and they can see that I am the real deal with testimonials and links to prove it. Not to mention the theme I’m running – /horn toot!

I’m quite proud of what I did at the bottom of my home page, though I openly admit that my wife had a LOT of very constructive and helpful suggestions about certain elements of the home page and it now passes with flying colors in her very distinguishing design opinion. Please check out that little area and the hover action on the guy, especially. I’d have to say I’m more proud of the bird and my graphic and code work putting that together, but the Image is Everything ad is definitely my best marketing work to date.

Customized code turned these from text areas to this!

Customized code turned these from text areas to this!

This is actually our latest iThemes release, and the first of 2009 for our rapidly expanding group of 2009 Theme Club customers. By purchasing the Club package, customers are entitled to every theme we produce this calendar year, so the release of this theme, called Architect (demo site here), produced a new wave of sign-ups today. My fingers were quite busy creating new member site logins for their download access since the value of receiving our premium themes at less than $35 per multi-use license them is $100 off per theme! The more themes we produce over our promised number reduces the cost per theme to the customer even more.

Working on a New Project

member_screen

Yes, that's 1,400 posts all by myself.

The increase in business we’ve experienced is amazing, and we’re very thankful for it. Last month, we saw an 84% increase in sales over October, but that increase was not without its side-effects. I was often working late into the night after Beautiful went to bed, while we were watching TV, and more time than I cared to do on the weekends. The one thing we don’t want to do at this point is hire another person because of the obvious dip in earnings per person, so it was time to think about efficiency.

I’m becoming pretty darn good friends with our Creative Architect, James Dalman, in the last few weeks. Since he ran his own business for the better part of 20 years, he knows what things will drag you down, waste your time, and generally suck the life out of you. We have been spending 2-5 hours per week on Skype and the phone going over routines, common issues, standardized wording for responses, and so much more. When I get in one of my “I’m going to rip that person’s hands off so they can never type again” moods, he responds in my place with something a tad (read: WAAAAY) more customer-friendly.

Today, with Cory gone and an empty inbox early in the day, I set off to improve our support forum. Between the forum and e-mail, that is where I spend 85%-90% of my time doing Company work. They are inter-mixed, too — I get e-mail notifications of forum topics, and I get topics resolved via e-mail when I have to request login information to peoples’ sites. It’s all very convoluted. My main gripe with our current forum software is that the notifications come through with just a link to the thread, whether it is new or a reply, and if you haven’t checked the thread before someone replies to (and possibly resolves) the thread, I don’t know until I click the link and go to the board. Also, the moderators didn’t have the ability to modify the threads in the same way as me to indicate that they were resolved. In the end, I had to read every single thread, even though I have 5 other moderators helping me.

Easy moderation controls

Easy moderation controls

I found some new software to run our boards on, setup a new database on the host, slapped the software in a new folder and imported our existing forum database into it for a trial run. I had a major snag with the host permissions that I had to create a helpdesk ticket for, and I still can’t get the e-mails to send with the address I want them to, but it is already leaps and bounds better than our old boards. Even as I am typing this, I keep going back and checking my e-mail to see if they have a solution for my e-mail question. Nope. Nothing yet.

Just to make sure I’m on the right track with heading this direction with a change in forum software after almost 6,000 posts, I sent our moderators a link to the boards to check out and I already heard back from one of them who said he’s already a fan of the software and is fully behind the change if I go all the way with it.

One Day iThemes Sale – 25% Off EVERYTHING

We’re celebrating Cyber Monday – sales on the Monday after Thanksgiving. Head on over to iThemes.com and get yourself some theme awesome-ness for 3/4th the price. That’s $100 off the Theme Club, folks. Just enter CYBERMONDAY in the coupon/discount field at checkout and the discount will apply to everything in your cart.

A Little Gift from the Boss

4GB, Baby! 2GB more than my desktop...

4GB, Baby! 2GB more than my desktop...

I’m sure Cory expects me to work harder now, if that’s possible, but after reaching the conclusion that 1GB of RAM in my MacBook just wasn’t cutting the butter or the cheese (my specialty), I found him a great deal using a site I no longer recommend for 4GB of RAM for $45 after mail-in rebate. The next thing I knew, I was on there ordering an upgrade.

Before the upgrade, I was running on 23MB of free RAM according to my Dashboard. Checking now with Live Chat for iThemes, 12 Firefox 3 tabs open, and TweetDeck, I have 2.5 GB of free RAM. Let’s do some math really quick.

4GB – 2.5GB = 1.5GB used — CRAP! I only had 1GB before! I suppose that’s why the hard drive was always churning. For kicks and grins, I loaded up World of Warcraft and it’s running without a skip or snag. I’m in computing heaven not waiting for windows to wrap up a few more cycles before responding. I will say Mac does a much better job of memory management than Windows, but it still has limitations with a finite amount of RAM.